Cleaning & Calibration

If you are having problems with your ventilator or would just like routine maintenance performed on it, send it to us for our Calibration & Cleaning Service. Our knowledgeable technicians will service your machine and return it to you like new.

Clean & Calibration: How it works

Please fill out our Return Authorization form and one of our representatives will respond with an RA# for your return. 

To fill out the Return Authorization Request form, you will need to have the following information on hand:

• Serial number of the item
• Name, phone number, and extension of the party to contact, should we have further questions
• Name of person responsible for payment, address, and phone number
• The name of the party to whom we should ship the item, their e-mail address, and the ship-to address

We ask that you ship your item to the following address in this format:

Hallowell EMC
ATTN: R.A.# (Insert RA here)
35 Downing Industrial Park
Pittsfield, MA 01201

When shipping your unit to us, the entire unit should be placed and sealed in a plastic bag. Then bubble wrapped and double boxed to prevent damage. We will not need any power cords, hoses, adapters, bellows, housings, etc. (Unless you believe they are part of the issue or would like them inspected.)

Feel free to ship using the courier of your choice, but we do ask that $1,000 of insurance is placed on the package (or per unit if applicable) in case of damage during shipping and transport.

If you are shipping to us your Anesthesia Workstation, the absorber must be emptied. Small bubble wrap type packing material should be placed within the confines of the clear acrylic cover, to prevent the cracking. The entire unit should be sealed in a plastic bag, bubble wrapped, and double boxed, as mentioned above for the ventilator.

International Unit Returns

On your customs documentation you will be asked for a Harmonized Code – which may also be referenced as a Tariff Code or Schedule B Number. Depending on your shipping company, you may need a 6- or 10-digit code. Please use the following: 901890 or 9018903000. The description will be “Veterinary Supplies”. You may also find a drop-down box asking what the purpose of the shipment is, which generally defaults to “Sale”, but you should select “Repair” as the option. This step is important as it will save your ventilator from being detained in customs for an extended period of time.

Inspection & Repair Procedures

• Once your unit is in house, a technician will inspect it and generate a quote based on the findings. If there are additional parts or services your unit requires, they will be added to the quote and explained to you by the technician.  You will be contacted to approve the quote and then remit payment.
• The technician will then perform the work and send your unit back.
• Most cleaning & calibrations will take approximately 2 weeks from receipt of the unit.

Payment is required prior to return shipment on unit services.  You will be billed for payment by credit card, if you prefer to pay by ACH or Check please let your Hallowell representative know.  Please note we have limited space to store customer units and reserve the right to return your unit unrepaired if we do not receive payment within thirty days.  We appreciate your assistance with prompt payments so that we can return your unit to you as quickly as is possible.

Please call (413) 445-4263 or email [email protected] with any questions you may have prior to shipping your unit.