If you are having problems with your ventilator or would just like routine maintenance performed on it, send it to us for our Calibration & Cleaning Service. Our knowledgeable technicians will service your machine and return it to you like new!
Clean & Calibration: How it works
Please fill out our Return Authorization form and one of our representatives will respond with an RA# for your return. To send pictures or videos of problems, please email [email protected]. If you already have an RA when sending information, please include it in the email subject line. To fill out the return Authorization Request form, you will need to have the following information on hand:
We ask that you ship your item to the following address in this format:
35 Downing Industrial Park
Pittsfield, MA 01201
When shipping your unit to us, the entire unit should be placed and sealed in a plastic bag. Then bubble wrapped and double boxed to prevent damage. We will not need any power cords, hoses, adapters, bellows, housings, etc. (Unless you believe they are suspect).
If you are shipping to us your Anesthesia Workstation, the absorber must be emptied. Small bubble wrap type packing material should be placed within the confines of the clear acrylic cover, to prevent the cracking of an expensive item. The entire unit should be sealed in a plastic bag, bubble wrapped, and double boxed, as mentioned above for the ventilator.
International Customers Returning Units Please Note:
On your customs documentation you will be asked for a Harmonized Code – which may also be referenced as a Tariff Code or Schedule B Number. Depending on your shipping company, you may need a 6- or 10-digit code. Please use the following: 901890 or 9018903000. The description will be “Veterinary Supplies”. You may also find a drop-down box asking what the purpose of the shipment is, which generally defaults to “Sale”, and you could select “Repair” as an option. This step is important as it will save your ventilator from being detained in customs for an extended period of time.”
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