Please use our Return Request Form to request a return. We will contact you to issue a return authorization number after asking you a few questions.
Please have the following information available when submitting your request:
We ask that you ship your item to the following address in this format:
35 Downing Industrial Park
Pittsfield, MA 01201
When shipping your unit to us, the entire unit should be placed and sealed in a plastic bag to prevent debris from entering the ports. The ventilator should then be bubble wrapped and double boxed. Please ship using the courier of your convenience, but we ask that $1,000 of insurance is placed on the package (or per unit if applicable) in case of damage during shipping and transport.
If you are shipping to us your Anesthesia Workstation, the absorber must be emptied. Small bubble wrap-type packing material should be placed within the confines of the clear acrylic cover to prevent the cracking of an expensive item. The entire unit should be sealed in a plastic bag, bubble wrapped, and double boxed.
Please note Return Authorizations are valid for 30 days. Please be sure to complete your return within this timeframe.
Note that we are unable to accept any returns without an RA number. If you have any questions please feel free to contact us.
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