Return Instructions

Please use our Return Request Form to request a return. We will contact you to issue a return authorization number after asking you a few questions.

Merchandise Returns

• There is a thirty-day window on all returns.
• Please use our Return Request Form to request a authorization number.
  • Have your order information available.  A Purchase Order or Packing Slip number is especially helpful.
  • Return shipping will be covered by the customer unless it is a warranty or defective item issue.  In this case, we will assist you as needed for repair or replacement of the item.
• Items must be new, in unopened packaging to be returned.
• There will be a 15% restocking fee on all returns.
• You may have a refund or a credit for the return, based upon your preference and the initial method of payment.

Small Animal Ventilator Requests for Repair and/or Clean and Calibration

Please have the following information available when submitting your request:

• Information regarding problem you are having and whether it may be considered a warranty claim
• Serial number of the item
• A name, phone number, and extension of the party to contact, should we have further questions
• A billing name, address, phone number of the responsible party
• The name of the party to whom we should ship the item, their e-mail address and the shipping address

We ask that you ship your item to the following address in this format:

Hallowell EMC
ATTN: (R.A.#) 
35 Downing Industrial Park
Pittsfield, MA 01201

When shipping your unit to us, the entire unit should be placed and sealed in a plastic bag to prevent debris from entering the ports. The ventilator should then be bubble wrapped and double boxed. Please ship using the courier of your convenience, but we ask that $1,000 of insurance is placed on the package (or per unit if applicable) in case of damage during shipping and transport.

If you are shipping to us your Anesthesia Workstation, the absorber must be emptied. Small bubble wrap-type packing material should be placed within the confines of the clear acrylic cover to prevent the cracking of an expensive item. The entire unit should be sealed in a plastic bag, bubble wrapped, and double boxed.

Please note Return Authorizations are valid for 30 days. Please be sure to complete your return within this timeframe.

Note that we are unable to accept any returns without an RA number. If you have any questions please feel free to contact us.