All Hallowell EMC products are under warranty to be free of defects in material and workmanship for a period of time below based from the invoice date of the original purchase.
Warranty does not cover units damaged by abuse or where the unit is operated outside the normal operating conditions. Defective parts will be repaired or replaced at our option when sent postage paid and insured to Hallowell EMC accompanied by a copy of the original invoice and or proof of registration. Hallowell EMC shall not be responsible for any other incidental contingent or consequential charges or damages.
Troubleshooting questions, along with those concerning the operation of Hallowell EMC equipment, can be answered by contacting us or giving us a call at (413) 445-4263 between 8 a.m. and 4 p.m. EST.
Manufacturers' Warranty
Hallowell EMC warrants Tafonius and TafoniusJunior to be in good working order and fit for the purpose intended for a period of one year from the date of delivery. Annual Service and Extended Warranty options are as follows:
Annual Service Option:
The annual service will cover an on-site visit for a strip-down, tolerance checks, adjustments, re-assembly and a full system test. Any worn/broken/missing parts will be replaced and charged at a discount rate of 20%. (e.g. split hoses, damaged sampling/pressure lines/seals and gaskets, rolling diaphragms, etc.)
1-year Extended Warranty Option:
The Extended Warranty will cover the cost of the annual service as described above with a 20% discount for parts requiring replacement except as indicated in "Manufacturers' Warranty" and extends the manufacturer's warranty for a further year.
For full details, terms and conditions, please refer to the Tafonius and Tafonius Junior Service Options, Agreements and Warranties.
Please note: Warranty repairs must be performed by a Hallowell Technician. Having service performed during a warranty period by a non-authorized dealer will void your standard or extended warranty.
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